Privacy Policy

BoxBuddy LLC ("BoxBuddy," "we," "us," or "our") is a Kentucky limited liability company providing residential and commercial packing services in Louisville, Kentucky. This Privacy Policy explains how we handle personal information collected through boxboddy.com (the "Website") and when you communicate with us about our services.

By using the Website or submitting information to us, you acknowledge this policy.

We collect information in the following ways:

• Information you provide directly, such as through our quote-request form, by email, or by phone.
• Basic technical information transmitted by your browser or device when you visit the Website, such as IP address, browser type, and pages requested, as is typical for web servers and hosting platforms.

When you submit the quote-request form, we collect:

• Full name, email address, and phone number
• Service ZIP code and service type requested
• Whether the project is residential or commercial
• Preferred service date and estimated number of rooms or work areas (if provided)
• Project description and any additional information you choose to share

Please do not include sensitive information such as financial account numbers, government identification numbers, or passwords in the form.

If you contact us by email at packing@boxboddy.com or by phone at (517) 348-3109, we receive and may retain the contact details and the content of your message so we can respond.

We use the information we collect to:

• Respond to inquiries and prepare quotes or estimates
• Schedule and provide packing services you request
• Communicate about your project, including changes and follow-up
• Operate, secure, and improve the Website
• Comply with legal obligations and protect our rights

We use your contact details to reply to your request and for service-related communications. We do not sell your information to marketers. If you would like us to stop contacting you, email packing@boxboddy.com and we will honor reasonable requests.

The Website does not currently use advertising trackers. Our hosting infrastructure may generate standard server logs. The Website may use essential browser storage required for it to function properly.

If we add analytics or non-essential cookies in the future, we will update this policy and provide appropriate notice and consent controls where required.

We use trusted service providers to operate the Website and deliver quote requests, such as website hosting and an email delivery service. These providers process information only as needed to perform services for us.

We do not sell personal information. We may share information only:

• With service providers acting on our behalf, as described above
• When required by law, legal process, or government request
• To protect the rights, property, or safety of BoxBuddy, our customers, or others
• In connection with a business transfer, if one occurs, subject to this policy

We use reasonable administrative and technical measures to protect information, including server-side form handling and restricted access to submitted requests. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as reasonably necessary to respond to your inquiry, provide services, maintain business records, resolve disputes, and meet legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of personal information we hold about you.

To make a request, contact us at packing@boxboddy.com. We may need to verify your identity before responding.

The Website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will take steps to delete it.

The Website may link to third-party sites, such as Google Maps. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the Website after updates means you accept the revised policy.

BoxBuddy LLC
9900 Corporate Campus Drive, Suite 3000, Louisville, KY 40223
Email: packing@boxboddy.com
Phone: (517) 348-3109