Cancellation & Refund Policy

This policy explains how cancellations, rescheduling, and refunds are handled for BoxBuddy LLC packing services. It is intended to be fair and transparent, and it works together with our Terms & Conditions.

A booking is confirmed when BoxBuddy communicates confirmation of the date, scope, and pricing to you. Any applicable charges and conditions, including deposits if any, will be disclosed and agreed upon before booking.

If you need to cancel, please contact us as soon as possible at packing@boxboddy.com or (517) 348-3109. Earlier notice helps us offer the time slot to another customer. Any cancellation charge that applies will have been disclosed to you before booking.

You may request a new date. We will work with you based on availability. Rescheduling terms and any associated charges, if applicable, will be explained when you make the request.

We do not require a deposit unless it is stated in your estimate or booking confirmation. If a deposit is required, the amount and how it applies toward your final balance will be disclosed before you agree to book.

For paid services that have not been performed, refunds are subject to the applicable booking agreement and Kentucky law. We review each situation individually and will explain any amount that is refundable and any amount that is not, together with the reason.

Once services have been performed as agreed, refunds are evaluated based on the agreed scope and the circumstances. We do not promise automatic full refunds for completed work, but we take concerns seriously and will review them fairly.

If you are not satisfied with a service, contact us promptly with a description of the issue and any supporting details. We will review it and work with you toward a reasonable resolution.

If you reduce the scope of the project before or during service, the final amount may be adjusted accordingly. Adjustments will be discussed with you in advance.

If weather, unsafe conditions, or lack of access prevent us from performing the service as planned, we will contact you to reschedule or adjust. Charges, if any, will follow what was agreed at booking.

When a refund is approved, it is issued to the original payment method where possible. We will tell you how and when to expect it based on the payment method used.

BoxBuddy LLC
9900 Corporate Campus Drive, Suite 3000, Louisville, KY 40223
Email: packing@boxboddy.com
Phone: (517) 348-3109